This Contact Us page gives Tucy pet bowl customers one verified place to find the store operator, support schedule, email address, telephone number, and physical business address.
OUR IDENTITY
Legal Business Name: 1002 REAL ESTATE DEVELOPMENT, LLCStore Name: Tucy
Physical Business Address: 7901 Kingspointe Parkway, Suite 17, Orlando, FL 32819, United States
CUSTOMER SUPPORT HOURS
Support Hours: Monday-Friday: 9:00 AM - 5:00 PM (GMT+08:00) Singapore Standard Time (Singapore). These hours align with our order handling schedule for processing customer messages, shipment questions, return requests, and product support.
HOW TO REACH US
Current Support Email: care@tucy.shopBusiness Phone Number: +1 (920) 861-9787
When contacting us about an order, please include the order number, the email address used at checkout, and a clear description of the question or issue. For damaged or incorrect items, include photos of the product and packaging so we can review the matter efficiently.
Customer messages are reviewed during the support hours above. If a request involves shipping, return inspection, payment verification, damaged goods, or carrier review, we may ask for extra order details before the case can be completed. For a bowl question, identify the ordered SKU and note whether the request concerns capacity, material, base or stand parts, delivery condition, cleaning guidance, or a missing component.